I've bundled an report that outlines your business as currently being the worst airline inside the industry which is not one thing to become proud of. Depending on my practical experience I'll say that i'm in no way going to fly with your organization once more, and neither will any person I'm sure. I've now publically introduced my frustrations with the airline on the many social networking internet sites.
I had some really constructive tips to provide them with to stay away from this Down the road, but was unable to determine connection with them.
Whenever we eventually been given an electronic mail reaction from American Airlines, the overall response time was roughly 1 hour. Despite the fact that we waited one hour, we did obtain many responses to our Original question:
Lori went to talk to an attendant and told her that Aaron would be scared to become over the aircraft not realizing what was taking place. At last, just after A lot convincing, Aaron was allowed to get off and meet up with Lori for the gate.
I wanted to take a instant to get in touch with out the wonderful customer service Connie Sanders with your Dallas Business office gave my spouse And that i in a really stressful circumstance. Connie went over and beyond to ensure we have been looked after and her volume of attention to restoring our difficulty filled working day was remarkable, she single handedly restored my faith in your organization and she or he warrants congratulations to the get the job done that she does.
As a business, you have got stepped way outside of line getting a public situation on this. Nevertheless the posture you’ve taken efficiently favors “discrimination†versus all other folks that are entitled into the special protective provisions liked by a privileged minority.
I used to be a first time person to on the net reservations so I was pretty anxious And that i made them concurrently as my brother-in-regulation from his house so he could walk me by way of it. At the top my Charge for the very same excursion was about $a hundred and seventy more than his. I locked within a value (round excursion)of $365 depart $thirty return trip, but was billed $425.12 Each and every as an alternative to the $395 Each and every. Charging for seats only for the departure of $60ish, the return flight wasn't an additional charge because there have been seats out there alongside one another at no additional demand. I was billed both strategies as an alternative to just the departure – so yet another $60ish. I wanted to get my reservation in at the same time as my brother in regulation so I submitted it and tried to figure find more information out soon after why mine was about $one hundred seventy more for the same factor. I'd the affirmation electronic mail intending to my work so I could print it out so I didn’t have it accessible to me from my dwelling. After i went into perform a next working day later, I could see everything was wrong. Once i known as AA I was transferred all-around and informed absolutely nothing can be performed it had been earlier the 24 hrs – I didn’t choose to cancel only receive a credit rating.
A business affiliate And that i traveled again from Punta Cana, DR on flight 1629 from a company excursion past Friday (two/5/16) and then on to Dallas via flight 207. The moment arriving again into Dallas and retrieving our baggage, we discovered a strong odor about the suitcases and afterwards to the contents inside of, the offensive “musty†smell permeated everything and on some goods it’s Uncertain which the scent is often taken out.
We boarded the airplane and there have been 2 pleasant gentlemen attendants. They served just one spherical of beverages in a short time and in no way came again all around and asked if we wanted the rest to drink.
I purchased an airline ticket by way of expedia for journey in March 2016. the data received with my purchase indicated which i ought to Call the airline for seat assignment. Now, I contacted the airline, superb buyer service . Nevertheless, I had been informed that since I didn't ordered my ticket directly from your airline, there will be a demand for me to acquire a seat.
I booked a visit to Cabo,Mx.with AA holidays.Within the returned vacation we had been booked with USAir.the flight was cancelled because based on the agent there was no airplane to fly us again to Monterey.We had to spend
I traveled recently in your airlines and professional a irritation on Flight us3861 Tuesday oct. 8th 2015 . The air con wasn’t working and because of my asthma it had been warm And that i felt humorous.
I used to be on AA flight 487 yesterday heading from San Diego to Charlotte. I just need to praise a flight attendant that went past the everyday routines of her work. She was so well mannered & pleasant and ready to share her ordeals together with make me come to feel far more snug.
just an e-mail apologizing with the inconvenience because of the delayed flight might have been all I wanted from anyone within your operations.